Cancellation Policy and Terms as modified after current Covid-19 situation
Dear colleagues, partners and customers,
This is a message to all of you, regarding an extraordinary situation / emergency that we all are facing, named “Corona Virus Alert / Emergency”, in order to inform you regarding the latest news we have :
According to the latest information, we strongly believe that situation will turn to normal again in the next few weeks. We will evaluate the situation day by day and keep in touch when developments exist.
Due to the emergency, our cancellation policy terms is adapted as following:
We inform that Naxos Daily Sailing tours, will adapt the Charter Agreement Conditions regarding the cancellation of bookings, accepting the re-scheduling of the charter according to the following rules:
1) To all above and below circumstances, the already paid amount will not be returned, but we will provide re-scheduling / alternative dates in 2020 or 2021 season. This because re-schedule a booking constitutes always less damage for both parties, (customer / provider) than cancel all bookings of a boat, fact that unloads the 100% of the emergency on the boat owner / operators, with consequential compromise the existence of the companies, providers, employees, and so on.
Owner / Operator / Manager of the boats already did what necessary to maintain and have the boat ready for chartering, so a total cancellation with funds return to every single customer mean zero income which involves closing down businesses.
Let’s cooperate and save sea tourism. Save sea tourism this year means have sea tourism next years for us and for our children.
Alternatively, in cases where it is clearly impossible to implement the rescheduling of the period, we will evaluate other solutions according to the specific case / customer.
1) Impossibility to provide the booked boat : Boat will be replaced with a similar one, depending on availability, according to the official cancellation policy of our company (as before Corona virus alert).
2) We introduce Early re-scheduling that is available from today and till the end of April 2020 for any booking of the season 2020. After that period of this date, the official cancellation policy will apply to all bookings (as before Corona virus alert).
3) Not early re-scheduling : Exceptions to not early re-scheduled bookings will be applied for documentable reasons of borders closure, total or partial flights cancellation, contracting disease and quarantine, all exclusively due to the Coronavirus spread. In this case the cancellation and re-scheduling can take place at any time from today for any open date of the yacht in 2020 for re-scheduled and not re-scheduled bookings.
Let’s don’t panic. We invite you to slap fear in the face and:
a) Book the yacht with 25% advance payment with possibility of re-scheduling in case of emergency.
b) Book the yacht with just a promise of booking. In this case no advance payment is required. Your booking will be listed and if the selected week is booked from somebody else we will inform you to re-schedule it. 40 days before your booking we will contact you for further agreement and possible confirmation, re-scheduling or cancelling.
In this context, Naxos Daily Sailing Tours has successfully implemented remote work with the primary aim of contributing to the national effort to slow the spread of the virus in our country.
We therefore encourage our customers and our Network to use our digital channels to communicate with us.
The purpose of Naxos Daily Sailing Tours preventive measures is to protect both employees and society, as well as its smooth operation, in order to continue to provide high quality services to our customers.
Due to the preventive measures, new Boarding, Health & Safety Measures have been introduced.
Thank you for your attention
We are at your disposal for any clarification you may need
Manager of Naxos Daily Sailing Tours